Compliment and Enhance Physical Touchpoints
Technology in health should seek to complement the in-person experience of health seekers, not aim to replace it.
In countries like Bangladesh, where health access is severely limited and where a significant portion of health costs are borne by health seekers, remote care is naturally seen as a cost effective way to both improve access and reduce cost while keeping overall government expenditure on health manageable.
One of the key opportunities lies in augmenting intermediaries with technologies and allow them to interface between the experts in the health system (such as doctors) and health seekers. This addresses the current challenges around digital literacy of health seekers and their limited ability to communicate with professionals remotely.