Recognise and Respond to a Seekers Understanding
All the strands that make up the idea of health for seekers should be acknowledged and considered during the course of their health journey.
Project ARC found that individuals’ perception of their health was expansive and went beyond their physical health and the presence/absence of disease. Participants identified multiple components of health, which we see are interwoven ‘strands’: financial, emotional, spiritual, social, and physical. Health-seekers often have to make difficult decisions and trade-offs between their health strands to receive physical health care.
In line with the ever-growing understanding that social determinants of health heavily impact health outcomes, employing a more expansive view of health and integrating this into design can enable individuals to make fewer trade-offs between the different facets of their health and therefore increase their engagement and satisfaction with care. The financial trade-offs health seekers have to make could be alleviated through digital solutions, such as online appointment booking or digital queuing systems, rather than having to queue all day and miss a day’s wages; digital return of lab tests could alleviate the need for unnecessary return visits.