Proactively Reach Seekers
The health system should be proactive in reaching health seekers and help them make the right decisions in their health journeys. Furthermore, there should be an active invitation to health seekers to participate in their own care, seeding ways of engagement that creates more personalised, sustainable and trusting journeys of care.
Participants’ stories in ARC revealed that too often there are gaps in participants’ understanding of their diagnosis, care options and treatment regimens. While part of this can be addressed by the health system reaching out to seekers and helping them make right decisions, this challenge also points to the need for designing for proactive engagement from health seekers. This will not only allow them to better grasp their health care options but also allow health systems to create more customized care paths to meet individual requirements.